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ELOoffice Support

If you have any questions on ELOoffice, we are happy to help you:

Step by step to ELOoffice

From a free trial version to purchasing and setting up ELOoffice, you can get started with ELOoffice in just a few steps.

Local support

If you need help setting up ELOoffice, our certified resellers will be happy to provide you with personal consultation. Simply contact a reseller in your area.

Media center

In our media center, you will find guides, tutorials, product descriptions, and help all related to ELOoffice, either in a short format or in more detail, as videos, brochures, or books.

Downloads

From a free trial version to purchasing and setting up ELOoffice, you can get started with ELOoffice in just a few steps.

Older versions or urgent requests

ELOoffice users with a version outside of the extended support period or users with urgent requests receive support from our fee-based support hotline.

Support Request

For support requests related to ELOoffice, please use the following form.

Support Information

Product Version Support available until*

ELOoffice 11.x

active

In case of any changes you will see it on this page.

* Support includes:

- Two free support tickets if you activate your ELOoffice license. You will find more information on activating a license in the My ELOoffice area.
- Telephone and e-mail support

  • For Germany: 0900-1-633 423
    (€ 1.24/min; the price for calls from cell phones may differ)
  • For Austria: 0900 - 410 400
    (€ 1.36/min; the price for calls from cell phones may differ)
  • For Switzerland: 0900 - 356 367
    (CHF 2.50/min; the price for calls from cell phones may vary)

You can reach ELOoffice support from Monday to Friday from 9 a.m. to 12:30 p.m. and 1 p.m. to 4 p.m.

 

Please note that we can no longer provide technical support for ELOoffice versions 1.x, 2.x, (ELOhome 3.x), 4.x, 5.x, 6.x, 7.x, 8.x, 9.x, and 10.x. This applies for telephone and e-mail support, as well as the fee-based hotline.